AI solutions for the best customer service and support

SupWiz delivers an omni-channel AI software platform for customer service and support including chatbots, voicebots, emailbots, virtual agents, ticket routing, and analytics. All integrated into your system e.g ServiceNow, Remedy, Zendesk, Puzzel, Topdesk and more…

SupWiz got it all!

Schrems II- & GDPR Compliant

Meet users and agents’ different languages

Chatbot

• Understands the user in natural language

• Solves most problems on its own and transfers to agents when needed

• Integrates with your knowledge base

• Automatic AI training

• Learn what customers chat about

• High performance from the start which only increases over time

Live Chat with AI Co-Pilot

• Built-in AI suggests chat responses to agents

• Integrations enable agents to e.g. reset passwords and look up customer info

• Live translations in conversations enable agents to provide multilingual support

• Relevant knowledge base articles are presented for fast problem solving

Ticket Analyzer

• AI classification and routing of tickets in the ITSM

• AI classification and routing of emails

• Root cause detection, similarity search, topic monitoring and more

• Self-learning AI engine adaptable to organizational change

Voice Assistant

• Provides suggestions on responses to customer phone queries and relevant articles in real-time.

• All in one window so that agents can perform more without navigating multiple systems.

• Faster, consistent, and accurate responses every time, while minimizing waiting times for customers.

• Self-learning AI for minimal maintenance

Voicebot

• No-code required. Easy to set up and maintain

• Quicker responses and less idle time for customers during calls.

• Rich interaction via voice, key presses, SMS, and agent transfer if needed.

• Voice AI customized and trained for your organization.

Conversation Analytics

• Automatic transcription and categorization of all calls

• Combine traditional KPIs with advanced AI on customer dialogues

• Prevent customer churn with easy identification of at-risk customers

• Educate new agents faster and provide timely feedback, improving quality and assurance of calls

• Integrable to call center solutions and ITSM.

Emailbot

• Understands the user in natural language

• Solves most problems on its own and transfers to agents when needed

• Integrates with your knowledge base

• Automatic AI training

• Learn what customers chat about

• High performance from the start which only increases over time

SupSearch

• Understands the user in natural language = no more keyword guessing

• Is customized to your company and language

• Integrates with your knowledge base

• Automatic AI Training

• Gives you insights in what your users are searching for

Anywhere you work

Boost Agent Performance by 300%

Uncover customer needs and service gaps

High levels of automation

Release time for more demanding tasks

Happy end users

Increase customer satisfaction

“I think it has been an extraordinary experience for both organizations. We established the service within a really, really short time. Within two weeks we had the first version of the chatbot up and running, and that was quite surprising for us that it could be done in such a short time.”

- Claus Duedal Pedersen, Director of Sentinel Unit at Danish Health Authorities, sundhed.dk

“SupWiz AI Platform has delivered operational, advanced AI to NNIT in record time. It means; using AI to generate business value in the support functions and IT operations is already happening. We see this collaboration as immensely valuable and are honoured to share this journey with SupWiz’ dream team of world-leading AI experts.”

- Jakob Sassersen, Associate Vice President, NNIT

Step 1

The Chatbot initiates all chat conversations with customers and solves most queries automatically.

Step 2

If human interaction is needed, the Chatbot intelligently hands over the conversation to the right agent in Live Chat.

Step 3

The Chatbot provides the customer with a knowledge base article while waiting and suggests a solution to the agent in Live Chat.

Step 4

Unsolved queries are automatically routed to the right department in e.g. an ITSM by the Ticket Analyzer.

SupWiz has one of the strongest AI teams.

It consists of world-leading experts, PhDs, top researchers in AI, algorithms and statistics, and multiple-times champions in programming, and the team has won prizes for its ability to create innovative solutions.

You can meet the core team here

Want to join SupWiz?

SupWiz is on a fast-paced growth journey and we are often looking for new talent to join our dedicated, creative, fun and social team.

See our open positions here